Refund policy

  • 30 days is fine. You can voluntarily give customers more than the legally required 14 days.
  • Remove "[INSERT RETURN ADDRESS]" until you know where returns will actually go. This is especially important if your manufacturer fulfils orders.
  • Don't automatically promise "we'll send you a return shipping label" unless you've decided that NO FIX STUDIOS will pay return shipping. Under the normal EU withdrawal rules, you can require the customer to pay return shipping as long as you inform them beforehand.
  • "We cannot accept returns on sale items" should be removed. Simply discounting an item doesn't remove the statutory EU right of withdrawal.
  • Most of the sections about food, flowers, beauty products, hazardous materials, etc. are unnecessary for a clothing-only store.
  • Your refund wording should distinguish your voluntary 30-day policy from the statutory withdrawal right. Under EU rules, reimbursement after withdrawal generally has to happen within 14 days after you're informed, although you may withhold it until you receive the goods or evidence that they've been sent back. Standard outbound delivery costs also generally need to be refunded.
  • Defective/wrong products are a separate issue from ordinary returns. EU consumers have legal protections for faulty/non-conforming goods, so you shouldn't make those rights dependent on your voluntary 30-day return window.

One more important point for your setup: made-to-order does not automatically mean non-returnable. The exception generally concerns products made to the customer's specifications or clearly personalized. A standard NO FIX shirt that your supplier only prints after someone orders it isn't necessarily "personalized" just because it's produced on demand.

I'd use something closer to this

RETURN POLICY

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return under our voluntary return policy, the item must be returned in its original condition, unworn and unused, with tags attached and in its original packaging. Proof of purchase may also be required.

To request a return, contact us at nofixstudios1@gmail.com. If your return is accepted, we will provide instructions on how and where to send your return.

Please do not send products back without contacting us first.

Unless otherwise stated or required by law, customers are responsible for return shipping costs.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us at nofixstudios1@gmail.com as soon as possible so we can investigate and resolve the issue.

Nothing in this policy limits your statutory consumer rights.

EXCHANGES

We currently do not offer direct exchanges. The quickest way to change your size or product is to return the original item and place a new order once appropriate.

EU/EEA RIGHT OF WITHDRAWAL

If you are a consumer in the European Union or European Economic Area, you generally have the statutory right to withdraw from an online purchase within 14 days of receiving your order without providing a reason.

You must notify us within the applicable withdrawal period if you wish to exercise this right.

You may inspect the product as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Unless otherwise required by law or agreed by us, you are responsible for the direct cost of returning the goods.

REFUNDS

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

For returns made under your statutory EU/EEA right of withdrawal, applicable payments, including the cost of our least expensive standard delivery option, will be reimbursed in accordance with applicable law. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

For questions regarding returns or refunds, contact nofixstudios1@gmail.com.