Refund policy
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RETURN & REFUND POLICY
We want you to be happy with your order. Please read the information below regarding returns, refunds, damaged products, and your statutory consumer rights.
30-DAY RETURN POLICY
NO FIX STUDIOS offers a voluntary 30-day return policy. This means you may request a return within 30 days of receiving your order.
The conditions in this section apply to our voluntary 30-day return policy and do not limit any statutory consumer rights you may have.
To be eligible for a return under our voluntary return policy, the item must be:
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Unworn and unused
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In its original condition
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Returned with any original tags attached
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Returned in its original packaging where reasonably possible
Proof of purchase may also be required.
To request a return, contact us at nofixstudios1@gmail.com.
After contacting us, we will provide instructions on how and where to send your return.
Please do not send products back without contacting us first.
Unless otherwise required by applicable law or agreed by NO FIX STUDIOS, customers are responsible for the direct cost of return shipping.
Returns sent without first contacting us may not be processed.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us at nofixstudios1@gmail.com as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
You will not be required to pay return shipping for products that are confirmed to be faulty or incorrectly supplied where applicable under consumer law.
Nothing in this policy limits your statutory rights regarding defective or non-conforming products.
For Swedish consumers, statutory complaint rights for original defects may apply for up to three years from the date of purchase. Consumers in other countries may have additional rights under applicable local law.
EXCHANGES
We currently do not offer direct exchanges.
If you would like a different size, color, or product, please contact us regarding a return and place a new order for the desired item.
Please check the product size guide carefully before ordering.
EU/EEA RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union or European Economic Area, you generally have a statutory right to withdraw from an online purchase within 14 days of receiving your order, without providing a reason, where the right of withdrawal applies.
To exercise your right of withdrawal, you must notify us within the applicable 14-day period by contacting:
After notifying us, you must return the goods in accordance with the applicable legal timeframe.
You may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning, similar to how you would inspect a product in a physical store.
You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary for this purpose.
Unless otherwise required by law or agreed by NO FIX STUDIOS, you are responsible for the direct cost of returning goods when exercising your statutory right of withdrawal.
Your statutory right of withdrawal is separate from and unaffected by our voluntary 30-day return policy.
REFUNDS
Once we receive and inspect your return, we will notify you regarding the status of your refund.
If approved under our voluntary return policy, the applicable refund will be issued to your original payment method.
Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.
EU/EEA Statutory Withdrawal Refunds
Where you exercise a statutory right of withdrawal, we will reimburse the payments required under applicable consumer law within 14 days after being informed of your decision to withdraw.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Where required by law, the refund will also include the cost of the least expensive standard delivery method offered for your original order.
Additional shipping costs resulting from your choice of a more expensive delivery method are generally not refundable unless required by law.
MADE-TO-ORDER PRODUCTS
Many NO FIX STUDIOS products are produced after an order is placed.
The fact that a product is produced on demand does not by itself remove any statutory consumer rights you may have.
Products that are specifically personalized or manufactured according to a customer's individual specifications may be subject to different return and withdrawal rules where permitted by applicable law.
RETURN ADDRESS
Please contact us before returning any product.
Return instructions and the applicable return address will be provided after your request has been reviewed.
Do not return products directly to the manufacturer or Printify unless we specifically instruct you to do so.
CONTACT
If you have any questions regarding a return, refund, damaged product, or your order, please contact:
NO FIX STUDIOS
Email: nofixstudios1@gmail.com -